I haven't received my tickets.

We do not issue paper tickets. On booking, you will receive a confirmation email from Please double check your spam filter.

You do not need to print anything out, but please do take note of your ‘Order Number’. On arrival at Box Office you’ll be asked to give the surname you booked under and the relevant identification/s for any concession tickets booked.

If you haven’t received your confirmation email, please contact us on 020 7978 7040.

Does Theatre503 have a latecomers policy?

Please arrive at least 15 minutes before the start of the show. We will try to admit latecomers at a suitable break in the performance (which may be the interval) but late admission cannot be guaranteed.

Do you offer ticket refunds or exchanges?

Once purchased, money cannot be refunded and a £2.00 charge will be incurred to exchange tickets unless a performance is cancelled or less than half the performance takes place.

Theatre503 may exchange tickets at its own discretion. Tickets may only be exchanged from future performances and for an alternative occurrence of the same production. A £2.00 charge will be applicable for each exchange transaction and must be paid at the time of booking.

Theatre503 may issue credit for unneeded tickets at its own discretion and never after an instance has taken place. Credited amounts will be held for three months from the date of credit, after which time the credit will expire.

Who do I contact with ticketing queries?

Please call the box office on 020 7978 7040 or email if you have any queries.

Do you offer concessions?

We do. We are pleased to offer a number of concessions including those with Access needs, Over-60’s and Students

We also offer industry concessions to members of Equity, BECTU, Stage Directors UK and NHS workers.


Where card proof is a requisite of membership (eg Student/Equity), failure to bring the card will result in being charged the full price difference. This has been requested in consultation with the membership organisation.

Box Office

When is the Box Office open?

The Box Office opens 30 minutes before the advertised start time of the show. Tickets can be collected from Theatre503 at this point. We recommend arriving at least 15 minutes before the show starts.

Can I pay with cash and card?

Theatre503 is a cashless venue. We can take payment via contactless cards and non-contactless cards.